Are all room rates commissionable?

How does a commission payment work?

How do I inquire about my commission payment?

What is the 3.0% fee on my commission statement?

Will I receive a commission if I book a package (hotel+air+car) on Hilton.com?

What are Hilton's commission levels by country?

Are there any foreign exchange charges?

What is Unlimited Budget®?

In which global Distribution Systems (GDS) does Hilton participate?

What are the Hilton chain codes in the Global Distribution System?

What travel agent numbers does Hilton recognize?

How do I register my travel agent number with Hilton?

How do I add a Hilton HHonors number to my passenger's name record?

How do I book a non-smoking room?

Why do I receive a "UC"(unable to confirm) response when the hotel shows as available in the GDS?

Why aren't all rates loaded and available to sell in the GDS?

How do I get negotiated rates loaded into the GDS?

I received a queue message that my negotiated/contract rate was loaded, but I do not show it in the GDS. Why not?

Once a property contacts me to advise that a rate have been loaded, is there anything further that I need to do?

If I cannot access my locally negotiated rate, what steps should I take?

When is a translation table necessary?

How long does it take a hotel to receive my confirmation number?

Why does the hotel have a different confirmation number from the one provided in the GDS?

Why did the client receive a "no-show" when I cancelled the reservation properly and on time?

How do I ask for information about the Hilton Worldwide Brands in the GDS?

Who do I contact if the hotel's information pages are not correct in the GDS?



Q: Are all room rates commissionable?


A: Corporate, rack, weekend, group and package rates are commissionable, but certain government rates and most convention rates are not. Travel agents will be advised at the time of booking if a rate is not commissionable. See commissions for more information, or contact a Hilton representative at 1-800-873-1215.


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Q: How does a commission payment work?


A: Hilton appreciates and understands the travel agent's role in the hospitality industry. We pay up to a 10% commission on all qualifying published rates and we process your commission payments on a weekly basis, because we believe you should be compensated fairly and quickly.


You will be notified in writing if:

  • Your client asks for and receives a different rate
  • Your client fails to show
  • Your client stays additional nights before or after the original booking

See commissions for more information or contact a Hilton representative at 1-800-873-1215.


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Q: How do I inquire about my commission payment?


A: Commission inquiries must be submitted within 6 months of guest departure. There are four ways you can make an inquiry:


  • Submit your inquiry online
  • Email us directly at TACSCustomerService@dell.com
  • Call a Hilton representative at 1-800-873-1215 between 7:00 a.m. and 4:00 p.m. CST, Monday-Friday. (Outside the U.S., dial 1-703-480-6916.)
  • Fax your inquiry to 1-703-480-6917

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Q: What is the 3.0% fee on my commission statement?


A: This is a processing fee for Distribution Services - Hilton's Travel Agent Commission Program that allows Hilton to offer the best possible service to our travel agents. The 3% processing fee provides travel agents with the opportunity to receive a consolidated commission payment once per week in your own currency (10% commission - .03 commissionfee = 9.7% commission). In addition, we offer online access to commission payments and support and assistance for any unpaid commission inquiries.


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Q: Will I receive a commission if I book a package (hotel+air+car) on Hilton.com?


A: Packages (hotel+air+car) booked on Hilton.com are currently not commissionable.


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Q: What are Hilton's commission levels by country?


A: UK commissions are 8% of VAT-inclusive revenue; in certain other countries worldwide this may be 10% of net revenue (i.e. excluding VAT), in order to reflect local practice and the absence of VAT.


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Q: Are there any foreign exchange charges?


A: Domestic transactions are not subject to foreign exchange charges. International transactions are converted into the agency currency at the best available Citibank rate, which is better than that available to the public, with no additional mark-up.

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Q: What is Unlimited Budget®?


A: Unlimited Budget is a travel agent loyalty program of Budget Rent A Car and is only available to U.S. travel professionals age 18 and over. To earn points, you must be enrolled in the Unlimited Budget program. Hilton Worldwide is a participating brand in Unlimited Budget and awards points for consumed reservations at participating Hilton Worldwide hotels globally. Unlike other programs we pay on everything! You can earn points on all your completed transactions, both leisure and corporate and booked through the GDS or on www.hiltontravelagents.com. Earn points which can be translated into rewards on an Unlimited Budget ® Stored Value MasterCard ® that can be used anywhere MasterCard® debit cards are accepted and at ATMs.


Learn more about Unlimited Budget


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Q: In which global Distribution Systems (GDS) does Hilton participate?


A: Sabre, Amadeaus, Worldspan and Apollo

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Q: What are the Hilton chain codes in the Global Distribution System?


A: EH = Every Hilton (i.e., all Hilton Worldwide Brands), HH = Hilton Hotels, HL = Hilton International, DT = Doubletree, HX = Hampton Inn and Suites, ES = Embassy Suites, HG = Homewood Suites by Hilton, GI = Hilton Garden Inns, CN = Conrad Hotels & Resorts, and WA = Waldorf Astoria

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Q: What travel agent numbers does Hilton recognize?


A: Hilton recognizes and pays commissions on the following numbers:

  • Airlines Reporting Corporation (ARC)
  • Cruise Lines International Association (CLIA)
  • International Air Transport Association (IATA)
  • Scheduled Airline Traffic offices (SATO)
  • Travel Industry Designator Service (TIDS)
  • Travel Retailers Universal Enumeration (TRUE)
  • Travel Service Intermediary (TSI)

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Q: How do I register my travel agent number with Hilton?


A: For US based travel agents: please fax a copy of your agency's certificate (from one of the required organizations), your agency's W-9 tax form, and a copy of your agency's letterhead to (901) 374-6334.

For Non-US based travel agents: please fax a copy of your agency's certificate (from one of the required organizations) and a copy of your agency's letterhead to (901) 374-6334. The registration process normally takes 24-48 hours.

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Q: How do I add a Hilton HHonors number to my passenger's name record?


A: For Sabre, Apollo and Amadeus use /ID- and for Worldspan use /FG-

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Q: How do I book a non-smoking room?


A: Some GDSs will designate nonsmoking rooms with an "NS" or it will be noted in the room description. In Sabre it must be requested in the /SI-field

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Q: Why do I receive a "UC"(unable to confirm) response when the hotel shows as available in the GDS?


A: Because of seamless availability you as a travel agent are seeing the same availability as other travel agents, our call center agents, customers booking on our websites and the hotel direct. Thus by the time you have selected the rate one of the other parties may have confirmed it.

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Q: Why aren't all rates loaded and available to sell in the GDS?


A: The Hilton Family of Brands makes every attempt to display a wide range of rates in the GDS. However, due to seasonal rate changes, special restrictions, and a limited amount of space all rates cannot be displayed.

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Q: How do I get negotiated rates loaded into the GDS?


A: Once you have contacted the Sales Manager at the hotel and requested viewership of the negotiated rate, contact our Help Desk (1-800-626-6700, option #2) with the name of the hotel, the rate access code provided by the hotel, and your PCC. Please note: We are unable to load locally negotiated rates until we receive a completed rate load request form from the hotel.

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Q: I received a queue message that my negotiated/contract rate was loaded, but I do not show it in the GDS. Why not?


A: The queue message is sent out when the request is received for loading, so you will need to allow approx. one week for it to be completed. If it has been more than a week and the rate still isn't viewable in the GDS, have the hotel verify if the rate was loaded as a negotiated or contracted rate. If you are checking availability for a negotiated rate that has been loaded as a contracted rate, the rate will not display.

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Q: Once a property contacts me to advise that a rate have been loaded, is there anything further that I need to do?


A: Yes, always do a test booking to ensure that you do have proper access to the requested rates. This will prevent you from encountering any potential challenges, when you need to book this rate.

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Q: If I cannot access my locally negotiated rate, what steps should I take?


A: First, contact the property that you negotiated with to ensure that they did submit a rate loading form to request the rates be loaded and providing you viewership. If the property indicates they did submit the appropriate information, contact the GDS Help Desk at 1-800-626-6700, option #2.

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Q: When is a translation table necessary?


A: If we are able to load the requested rate using the requested rate access code, it is not necessary to set up a translation table. If we are unable to set up the requested rate using the requested rate access code, it is necessary to set up a translation table.

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Q: How long does it take a hotel to receive my confirmation number?


A: Normally it is instantaneous, but with some of our Gaming and International properties it takes a little longer. If you have a confirmation number and the hotel is not showing the reservation please contact our Help Desk at 1-800-626-6700, option #2 for assistance.

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Q: Why does the hotel have a different confirmation number from the one provided in the GDS?


A: The confirmation number returned to the CF- field in the hotel segment is from the Central Reservation System. Some of our hotel properties have a property management system (PMS) that assigns a confirmation number based on the PMS number scheme. If needed, the hotel can retrieve the reservation with the guest name.

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Q: Why did the client receive a "no-show" when I cancelled the reservation properly and on time?


A: On some rare occasions and due to area demands the hotels may change their cancellation policy. If your PNR history shows that the reservation was cancelled in accordance with the cancellation policy in effect at the time of booking we will have the charge removed.

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Q: How do I ask for information about the Hilton Worldwide Brands in the GDS?


A: Sabre: HODXX (XX = two letter brand code i.e. HH, HL, EH, etc) Apollo: HODXX Worldspan: G/HTL/XXQ Amadeus: GGHTLXX

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Q: Who do I contact if the hotel's information pages are not correct in the GDS?


A: Please contact our Help Desk at 1-800-626-6700, option#2

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