FAQs: Know before you go
Get answers to your Hilton Honors and SLH frequently asked questions, including how to book, earn Points, and what to expect during your stay.
The partnership between Hilton and SLH is available to all Hilton customers and Hilton Honors members via Hilton.com, in-language websites, the Hilton Honors mobile app, and Hilton’s telephone reservation centers only.
The partnership between Hilton and SLH is available to all Hilton customers and Hilton Honors members via Hilton.com, in-language websites, the Hilton Honors mobile app, and Hilton’s telephone reservation centers only.
All Hilton customers and Hilton Honors members will be able to book stays at participating SLH locations through Hilton’s direct channels, including Hilton.com, in-language websites, the Hilton Honors mobile app, and Hilton’s telephone reservation centers through +1-888-91HILTONSLH.
Hilton Honors members will be able to earn and redeem Points and enjoy exclusive member benefits while staying with participating SLH properties. See Terms & Conditions for full details.
No, reservations must be booked through Hilton’s direct channels. To earn and redeem Points, and enjoy exclusive member benefits, you must be an existing Honors member or enroll in the Hilton Honors program, and book through a Hilton direct channel using your Honors number.
Yes, you may book more than one hotel room at participating SLH properties (subject to SLH group policy: 5 rooms or more is considered a group, unless specified otherwise by individual hotel; different terms and conditions may apply). However, you will need to go through the booking process separately for each hotel room you wish to book, creating individual reservations for each. If you need assistance with booking multiple rooms, you may call our reservation center: United States and Canada including Puerto Rico and the US Virgin Islands (toll free) 1.844.543.3342 or +800 4445 8667 International Free Number (UIFN).
Yes, American Express Hilton Free Night Rewards are redeemable at participating SLH properties. Free Night Reward Terms Apply. Please call to reserve your stay. United States and Canada including Puerto Rico and the US Virgin Islands (toll free) 1.844.543.3342 or +800 4445 8667 International Free Number (UIFN).