FREQUENTLY ASKED QUESTIONS
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Your Account
How do I change the password on my account?
What types of restrictions/regulations are involved with the New Password?
I received an error message that said my login was incorrect when I tried to register for a promotion.
How did Hilton Honors decide on the password requirements?
How do I get credit for a missing Hilton Honors stay?
Can I give my Hilton Honors Points to another Hilton Honors member?
How do I combine multiple accounts?
Can my spouse and I share one Hilton Honors account?
Will my Hilton Honors account stay open even if I do not stay at hotels within the Hilton portfolio?
How is my online privacy protected?
How do I change my name on my account?
To keep your account secure, we’ll need documentation showing proof of a legal name change. You may submit your request online by completing the following:
- Log in to your Hilton Honors account, you will need your Hilton Honors Account number to complete the request
- Navigate to profile
- Go to Personal Information and select change next to name
- You will be re-directed to the Contact Us page where you will select Account Name Change from the Drop Down Box
- Complete the Contact Information and Submit
Send the required documentation once the email from the Hilton team is received
Examples of documentation required may include the following: copy of your driver's license, utility bill, marriage license or other legal documentation. Please blackout all unnecessary information (i.e. address, numbers, etc.).
Activity Statements
How often do I receive a Hilton Honors Statement?
What if an online receipt for a past hotel stay does not appear in my account?
What if an online receipt does not reflect corrections made by the hotel after my stay?
What if a past hotel stay does not appear in my account?
Hilton Honors Points
How do I earn Hilton Honors Points?
What qualifies as an eligible hotel stay?
Can I earn Points for multiple rooms if I am paying for them?
Will I earn Hilton Honors Points for standard room rewards, premium room rewards, or Points & Money reward stays?
What are the differences between Base Points and Bonus Points?
What is the Point Expiration Policy?
What is Points Pooling?
Is there a fee to participate in the Points Pooling program?
How many people can contribute to Points Pooling?
Do I need to create a new "pooled" account?
How many Points Pools can I be in?
Can you use Pooled Points for just room rates or can it be used for non-room rewards including shopping and experiences?
Can you combine Pooled Points with money?
What is the minimum/maximum number of Points that can be pooled?
Are there particular qualifications you must meet to be able to pool Points?
When will the Points be shown in the other Member’s account and be ready for use?
Where and how do I Points Pool once I have a group of Members that want to combine Points?
What’s the difference between Points Pooling and Points Transfer?
After I send Points to a friend for Pooling, what happens if he/she cancels the trip? How can I get my Points back?
Reward Stays
Do I need to be a Hilton Honors Member to find out about hotel rates?
How can I book a Hotel Reward Stay?
How do I cancel or change a reservation online?
How quickly can I earn a Hotel Reward stay?
I don’t have enough Points to book a Reward room. What can I do?
What are Points & Money Rewards™?
What are Premium Room Rewards?
With Premium Room Rewards, you can stay in the best rooms and suites available using Hilton Honors Points. You can book premium rooms and suites at any of our hotels or resorts worldwide, with no blackout dates. As long as they are available at the time of booking, even our most luxurious, oceanfront, penthouse suites can be yours. The number of Points required to redeem Premium Room Rewards varies by room, hotel, booking and stay date. Learn more about using Points for hotel rewards.
I am a Gold or Diamond Hilton Honors member. Will I still get upgraded?
What is the 5th night free Elite benefit on Reward Stays?
What do I have to do to receive the 5th Night Free Elite Benefit on Reward Stays?
If I need to Cancel or Modify my Reward stay, will the 5th night still be free?
Does the 5th Night Free benefit work in conjunction with other promotions or offers?
Earning & Maintaining Status
How do I reach Hilton Honors elite status?
How do I maintain elite status?
What are the 2024 tier qualifications?
2024 status requirements are: Silver: 10 nights, 4 stays or 25,000 Base Points