Question 1

Are pets allowed at Tru by Hilton Jacksonville South Mandarin?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Jacksonville South Mandarin. Dogs and cats are permitted with a $75.00 non-refundable fee for stays of 1-4 nights, or $125.00 for stays of 5 or more nights. A maximum of 2 pets are allowed per room.

Question 2

What is the cancellation policy at Tru by Hilton Jacksonville South Mandarin?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Jacksonville South Mandarin?

Accepted Answer

Yes, complimentary self-parking is available at Tru by Hilton Jacksonville South Mandarin. Accessible parking spaces and van-accessible parking are also available in the self-parking facility.

Question 4

Is smoking allowed at Tru by Hilton Jacksonville South Mandarin?

Accepted Answer

No, Tru by Hilton Jacksonville South Mandarin has 100% smoke-free grounds. A fee of up to $250 will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Jacksonville South Mandarin?

Accepted Answer

Yes, Tru by Hilton Jacksonville South Mandarin offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also provides an accessible route from the accessible public entrance to the accessible guestrooms.

Question 6

Is there on-site dining at Tru by Hilton Jacksonville South Mandarin?

Accepted Answer

No, Tru by Hilton Jacksonville South Mandarin does not have on-site dining.

Question 7

Does Tru by Hilton Jacksonville South Mandarin provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Jacksonville South Mandarin provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Jacksonville South Mandarin?

Accepted Answer

Check-in at Tru by Hilton Jacksonville South Mandarin is at 3:00 pm.

Question 9

What time is check-out at Tru by Hilton Jacksonville South Mandarin?

Accepted Answer

Check-out at Tru by Hilton Jacksonville South Mandarin is at 12:00 pm.

Tru by Hilton Jacksonville South Mandarin

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