Question 1

Are pets allowed at Tru by Hilton Richmond Northwest?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Richmond Northwest. There is a $75.00 non-refundable fee for 1-4 nights, or $125.00 for 5 or more nights. The maximum weight allowed is 75 lbs, and up to two pets with a combined weight of 75 lbs are permitted.

Question 2

What is the cancellation policy at Tru by Hilton Richmond Northwest?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Hilton Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Richmond Northwest?

Accepted Answer

Yes, free parking is available at Tru by Hilton Richmond Northwest. The hotel offers complimentary self-parking. Accessible parking spaces are also available, and the hotel has EV charging on-site.

Question 4

Is smoking allowed at Tru by Hilton Richmond Northwest?

Accepted Answer

No, smoking is not allowed at Tru by Hilton Richmond Northwest. The hotel has a policy of no smoking in the hotel. There is a designated spot for smoking outside.

Question 5

Are there accessible rooms at Tru by Hilton Richmond Northwest?

Accepted Answer

Yes, Tru by Hilton Richmond Northwest has accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also offers various accessibility features including accessible parking spaces, accessible elevators, accessible business center, accessible concierge desk, accessible exercise facility, and accessible swimming pool.

Question 6

Is there on-site dining at Tru by Hilton Richmond Northwest?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Richmond Northwest. However, the hotel is within 11 minutes of shopping, dining, and entertainment at Short Pump Town Center. Nearby dining options include Cooper's Hawk Winery, Fords Garage Short Pump, Hondos, Perry's Steakhouse & Grille, and Red Salt Chop House and Sushi.

Question 7

Does Tru by Hilton Richmond Northwest provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Richmond Northwest provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Richmond Northwest?

Accepted Answer

Check-in is at 3:00 pm at Tru by Hilton Richmond Northwest.

Question 9

What time is check-out at Tru by Hilton Richmond Northwest?

Accepted Answer

Check-out is at 11:00 am at Tru by Hilton Richmond Northwest.

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