Question 1

Are pets allowed at Tru by Hilton Gaylord?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Gaylord. There is a $75.00 non-refundable fee per stay. Pets must weigh 75 lbs or less, and a maximum of 2 pets (dogs or cats only) are permitted. For stays of 1-4 nights, the fee is $75.00, and for stays of 5 or more nights, the fee is $125.00.

Question 2

What is the cancellation policy at Tru by Hilton Gaylord?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Gaylord?

Accepted Answer

Yes, parking is available at Tru by Hilton Gaylord. Self-parking is available for $5.00 per day. The hotel offers in-and-out privileges, and accessible parking spaces are available. Covered parking and secured parking are not available, and valet parking is not offered.

Question 4

Is smoking allowed at Tru by Hilton Gaylord?

Accepted Answer

No, smoking is not allowed at Tru by Hilton Gaylord. The hotel maintains 100% smoke-free grounds. A fee of up to $250 will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Gaylord?

Accepted Answer

Yes, Tru by Hilton Gaylord offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel features an accessible public entrance, an accessible route from the public entrance to the guestrooms, an accessible registration desk, accessible parking spaces, an accessible business center, an accessible exercise facility, and an accessible swimming pool. Additional accessibility features include grab bars in bathrooms, lowered elevator buttons, Braille elevators, audible alerts in elevators, visual alarms for hearing impaired guests, and closed captioning on televisions.

Question 6

Is there on‑site dining at Tru by Hilton Gaylord?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Gaylord.

Question 7

Does Tru by Hilton Gaylord provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Gaylord provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Gaylord?

Accepted Answer

Check-in at Tru by Hilton Gaylord is at 3:00 pm.

Question 9

What time is check-out at Tru by Hilton Gaylord?

Accepted Answer

Check-out at Tru by Hilton Gaylord is at 12:00 pm.

Tru by Hilton Gaylord

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