Tourism and Travel Mediation
Per French law “article L.616-1 du Code de la consommation”, as a consumer, a client is allowed to seek free of charge assistance from a consumer mediator in order to solve amicably any possible dispute with the hotel.
The designated mediator for the hotel is:
MTV Médiateur Tourisme Voyages
BP 80 303
75823 PARIS CEDEX 17
Email address: info@mtv.travel
Phone number: +33(0)1 42 67 96 68